FREQUENTLY ASKED QUESTIONS
Here you will find all frequently asked questions. If a question is not answered, please feel free to contact us.
+39 0574 87 16 10
Why order fabrics online?
As a registered member of FABRIC HOUSE you can enjoy many benefits. Our virtual Showroom is functional and time-saving and the sample service makes it possible to touch the fabrics before buying them. All in all it's the easiest and the most serious way to order high-quality fabrics.
What is the minimum order quantity?
All our fabrics are available for purchase by the meter.
The minimum order quantity is 1 meter.
What is the minimum order amount?
The minimum order amount is €150,00.
What is the size of the samples?
Each fabric sample is 8x10 centimeters.
what kind of information will I receive together with the fabric samples?
With your samples you'll receive information about composition, width, weight, price and availability.
What information is on the order confirmation?
Every ordered item is listed and has its own description, requested quantity, price per meter and amount. At the end you can find the total amount of your order and applied discounts.
How many fabric samples can I order?
You can order up to 50 samples. All samples above 50 will be automatically removed from your order.
Can I reorder fabrics?
Of course you can reorder any fabric, as long as it's not sold out.
Where can I find the order information?
Placing an order you'll receive an order confirmation with the article's details by email.
What are the payment options?
You can pay with credit card or via Paypal.
Will I receive a confirmation of receipt of payment?
Yes, you will receive the final invoice after the shipment of the order within 2 days from the payment receipt.
How can I track my shipment?
We usually ship the orders with DHL. Therefore, it is possible to track shipments using the tracking number. Once your order has left our warehouse, you will receive a tracking number via email. You can check the status of your shipment, using the DHL website. Click here to go to DHL shipment tracking and under "track shipment" type in your shipment number.
How will my order be shipped?
As our products are all in stock, we can ship your items within 24 hours/one day of when the order is placed.
Shipping costs are calculated according to the weight of the freight. Depending on the terms of payment, we will arrange to send out your merchandise after we receive your order and your payment. We work with DHL and DBSCHENKER for EU countries, CH and NO for Russia and Ukraine.
Can fabric house deliver to po boxes?
Unfortunately, it is not possible for FABRIC HOUSE to deliver samplings and orders to PO boxes.
Is it possible for the delivery adress and the billing adress to be different?
Yes, this is possible. In this case please indicate the delivery address during checkout or while placing your order. Please note that this may possibly have an influence on the VAT calculation result. For further information please contact our customer service.
To which countries are orders deliverd?
We deliver worldwide.
How much time do sample shipments take to arrive?
Samples are always shipped with an express service and are delivered within a few days.
Do the prices of the items include the shipping costs?
Our prices are ex-works but we sometimes offer some promotion on shipments.
How can I file a complaint about goods?
You can submit your complaint by email to email@example.com. Our customer care staff will respond to you within 24 hours.
How can I return an order?
You have 30 days to send the goods back to our headquarters; please contact our Customer Care Department to notify that you are sending back your fabrics. Only entire rolls can be returned. Please keep in mind that the shipping charges as well as any possible duties, taxes and other additional costs are the customers’ responsibility. Please note that if a free delivery service, any promo or special condition applied to you was used in the delivery, the original shipping costs will also be charged in case of return. After the items have arrived in our headquarters, you will receive a credit memo.
Who pays the shipping costs in case of a return?
For returns, FABRIC HOUSE unfortunately cannot assume the costs; we politely ask for your understanding.
Are there discounts and promotions?
Yes, sometimes we offer discounts and promotions. Keep in touch with us!
When will the next Fabric Days, events, and fairs take place?
Is there a showroom or a representative of fabric house in my country?
Our showrooms are located in Prato, Munich, Dusseldorf, Moscow and London. For more information about our showrooms click here.
Where are the headquarters/warehouse of fabric house?
Our headquarter is located in Prato, Italy. For more information about the address and our contact details click here.
Is it possible to find the same item in a different color or pattern?
Mostly our items are only available in one colour variation. If there's another colour you can find it on our product detail page.
How can I find the right fabric among 10,000 different products?
You can use our very detailed filter criteria. That makes it easier for you to find the right fabrics. You can combine them in infinite ways.
Is it possible to obtain information on how to wash and take care of the articles?
Unfortunately, due to the structure of our procurement and the fact that we do not have our own production, we can not offer this service.
How many and what kind of articles does fabric house offer?
We are specialised in high-quality fashion fabrics for outer garments. Our collection consists of more than 10.000 different articles in all variations, weights and compositions. When you click on one of our fabrics you can see the available amount. In case a fabric is out of stock it is marked as "sold out".